Services (Build the framework):

Balanced Scorecard Consultancy

MPOWER has a strategic alliance with renowned consulting partners, to provide management consultancy for strategic process design, strategic planning and balanced scorecards. Our consulting partners along with the MPOWER team bring forth a vast experience in strategy formulation, balanced scorecard and performance management implementation, across different industry verticals, across the globe.
We offer services in building the strategy using the balanced scorecard framework, validation of existing scorecards and cascading of KPI aligned with the BSC.

Balanced Scorecard consultancy is carried out in three stages. Three key onsite work stages, with appropriate time in between to allow for external review of in-house generated outputs:

Stage 1: The corporate level scorecard (1 week onsite)

• A brief review of existing activities, strategic plans and current performance reports leading to a critique of the adequacy of the existing approaches and measures.
  
• A consultant-assisted, on site executive interview program.
  The development and agreement of an appropriate ‘design architecture’ for balanced scorecard to include decision on the extent of deployment of balanced scorecard across the business, advice on the structure and content level of the corporate balanced scorecard, and advise on the cascading, and structure of the balanced scorecards for the strategic business units.
  
• A balanced scorecard workshop leading to the finalization of a corporate wide balanced scorecard to include strategy map and updated key performance indicators.

Stage 2: Development of cascaded scorecards for the main functional units (one week onsite)

• Consultant-assisted, on site program of training and facilitated workshops with each of the main functional units leading to the development of agreed cascaded strategy maps and initial measures for each of the business units.
  
• An internal, template driven set of activities to fully develop measures, definitions, targets and initiatives for each of the functional units.

Stage 3: Final review and implementation planning (one week onsite)

• A consultant off site review of outputs from stage 2 above.
  
• A consultant-assisted, on site program of final review of each cascaded scorecard, together with a workshop to advise on implementation planning activities for the balanced scorecards.

Performance Management System Design

MPOWER has expertise in formulation for Performance Management Systems. Our team of experts & implementation consultants has substantial experience in setting performance management parameters and KPI in various sectors such as Manufacturing, BPO, Pharma etc.

Performance Management System design is carried out in three stages. Three key onsite work stages, with appropriate time in between to allow for external review of in-house generated outputs:

Stage 1: The corporate level Business Indicator Arena (1 week onsite)

• A consultant-assisted, on site executive interview program.
  
• The development and agreement of an appropriate ‘design architecture’ for KPI to include decision on the extent of deployment of KPI across the business, advice on the structure and content level of the corporate BI Arena, and advise on the cascading, and structure of the BI Arena for the strategic business units.
  
• A BI Arena workshop leading to the finalization of a corporate wide performance management structure with updated key performance indicators.

Stage 2: Development of cascaded Business Indicator Arena for the main functional units (one week onsite)

• Consultant-assisted, on site program of training and facilitated workshops with each of the main functional units leading to the development of key performance indicators for each of the business units.
  
• An internal, template driven set of activities to fully develop KPI, definitions, targets and action plans for each of the functional units.

Stage 3: Final review and implementation planning (one week onsite)

• A consultant off site review of outputs from stage 2 above.
  
• A consultant-assisted, on site program of final review of each cascaded BI Arena, together with a workshop to give advice on implementation planning activities for the BI Arena.

Process implementation

Process implementation activity is carried out for the deployment of balanced scorecard and PMS methodology. This includes laying down a predefined process and a set of templates used to align the process of creation of the structure and regular review mechanism for different levels such as corporate and cascades. This forms the basis for rigorous performance management.
This includes following activities:-

1. Conduction of interviews and workshops with the key executives to understand the PM structure and data sources.
   
2. Translating vision/mission into set of strategies and strategies into operation objectives.
   
3. Formulate measures to measure the performance of objectives.
   
4. Review the finalized balanced scorecard for completeness and usability.

Software implementation

1. Prerequisite for software implementation
   Server Configuration
   Hardware configuration
   Application server
   • Pentium IV/Xeon Processor 2.2 - 2.8 Ghz (high ended)
   • 512 MB RAM (minimum) (2 gb recommended)
   • Minimum of 1 gb free disk space
   
   Database server
   • Compaq Proliant ML350 G3 Tower with Raid controller (recommended RAID 5) Dual Processor compatible Xeon Processor 2.2 - 2.8 Ghz
   • 36GB Hard Disk Drive Ultra III SCSI X 3 with 1 GB reserved for COVENARK™, for each year.
   • 1GB PC2100 DDR RAM (512X2)
   • 20/40 GB Dat Drive (Back Ups)
   
   Software list
   Application server
   • Windows 2000 server
   • Java Development Kit (JDK)1.3 (or higher).
   • Apache Tomcat Server for upto 25 Concurrent Users
   • PcAnywhere - For remote support and debugging
   
   Database server
   • Windows 2000 Microsoft SQL Server 2000
   • Remote support and debugging
   
   
2. Install the Tomcat server along with JDK and JRE. Then install the MPOWER software and configure the server for running the performance management system. The installation of the application is done on appropriate server after validating the checklist of hardware and software.
   
   
3. Automated performance management system is ready to be used by the organization. Organization can now used application to manage and track their performance.

Collation and mapping of the information

The information related to Objectives, Measures and Initiatives, knowledge repository, profiles of the executives, organizational chart, vision and mission statement of the company, important news and events of the company as well as other related details is collected in structured format. Well structured templates are use to collate the data. There are different formatted templates for collation of Objectives, Measures and initiatives etc.

The collated data is mapped on to the application. After successful mapping to performance management structure, organization can use the system to track and manage the performance of the organization. The mapped information in the system is validated with the help of authorized scorecard coordinator from client side for its correctness.

Training

Training workshops are carried out for understanding balanced scorecard framework and how to use MPOWER's software application to get best out of balanced scorecard framework

Following trainings workshops are provided:-

•  Training to the end user in the batch of 10 - 15 users.
•  Training to the Scorecard Coordinator.
•  Training to the system administrator.
•  Training to the Top management.