COVENARK^® RatéGator

Creating your Customer Preference Profiles (CPP)

Customer is King! Capture every Customers' feedback and preferences on the spot and analyse on real time basis through our App 'COVENARK® RatéGator'.

COVENARK^® RatéGator is a Customer Engagement Solution that helps management to take immediate actions based on the likes and dislikes of the Customer. This App allows collection of Customer feedback with ratings and focuses on building your Customer Preference Database. The Notification feature is an instant alert communication channel for Staff to be more receptive and effective to act.

Our Desktop solution COVENARK® NOVA CPP helps the top management to gauge and leverage the Customer behaviour for better opportunities and launch new campaigns.

How It Works:-

1. Captures guest Feedback and preferences across multiple locations
2. Analyse all feedback and converts it into 'Easy to Understand' data
3. Available on Android Phones/ Tablet and Desktop

How This Helps:-

1. Single platform to Review & Analyze customer feedback. Saves precious time of having to log through multiple locations to check all information.
2. Data is updated in real time. This ensures that all information can be tracked on a minute-to-minute basis on the handheld and web.
3. Our Innovative Instant Alert System makes it easy to address all critical issues immediately.
4. Analyse customer reviews in real time and respond to them quickly to improve Customer Satisfaction and retain Customer Loyalty.